FAQ
📘 General FAQs
What is Dollar City Mall?
Dollar City Mall is an online shopping platform offering a wide selection of premium lifestyle products at unbeatable prices. From fashion and electronics to home décor and skincare, we bring you curated quality across multiple categories—all in one place.
What products do you offer?
We offer a diverse range of products including kitchen accessories, home & wall décor, health & beauty items, wardrobe organizers, baby products, toys, hangers, hooks, and much more.
Is Dollar City Mall a reliable platform?
Yes, Dollar City Mall is a trusted and registered business in Pakistan. We’re committed to delivering authentic products and exceptional customer service to shoppers nationwide.
🛒 Order & Payment FAQs
How can I place an order?
Simply visit our website, browse your favorite products, add them to your cart, and proceed to checkout. It’s fast, easy, and secure.
What payment methods do you accept?
We accept cash on delivery (COD), bank transfers, JazzCash, EasyPaisa, and credit/debit cards.
Is cash on delivery (COD) available?
Yes, COD is available across Pakistan. However, certain remote areas may have limitations.
Do you offer installment plans?
Currently, we accept full payments only. Installment options may be introduced in the future.
🚚 Shipping & Delivery FAQs
What are your delivery charges?
Delivery charges depend on your location and order size. Orders above Rs. 2999 may qualify for free shipping.
How long does delivery take?
Delivery typically takes 4–5 business days for major cities and 5–6 business days for remote areas.
Do you ship internationally?
At the moment, we only deliver within Pakistan.
🔁 Returns & Refunds FAQs
What is your return policy?
We accept returns within 7 days for unused items in original packaging that have manufacturing defects.
How can I request a refund?
Contact our customer support team with your order details. We’ll guide you through the refund process step by step.
How long does a refund take?
Refunds are processed within 4–5 business days after approval.
🔐 Account & Security FAQs
How do I create an account?
Click on “Sign Up” on our website and fill in the required details to register.
What should I do if I forget my password?
Click “Forgot Password” on the login page and follow the instructions to reset it.
Is my personal information secure?
Yes, we use secure encryption protocols to protect your data and ensure safe transactions.
📞 Customer Support FAQs
How can I contact customer support?
You can reach us through:
📧 Email: dollarcitymall45@gmail.com
📱 WhatsApp: 0303 5252195
What are your working hours?
Our support team is available Monday to Saturday, 10 AM to 10 PM.
Do you have a physical store?
No, we currently operate exclusively online.
Can I track my order?
Yes, once your order is shipped, you’ll receive a tracking number via SMS or email.